I need a service
Tell us what needs to get done, where the project is located and the basic details that help explain the request.
Start a service request →
Contact HelpPair
Get to the right place faster.
Whether you need help starting a service request, have a provider question, or need general support, choose the path that best matches what you’re trying to do.
Choose your path
Different questions deserve different starting points.
Instead of one generic support doorway, HelpPair separates the most common needs so customers and providers can get where they need to go with less back-and-forth.
I’m a service provider
Learn about joining the network, provider expectations, service areas, lead opportunities and account access.
Go to provider resources →I have another question
For account, policy, partnership, privacy or general support questions, send a message with enough detail for us to understand the issue.
Contact HelpPair →Before you send
Give us the context that helps.
A useful message makes it easier to understand what you need without making you repeat the same information later.
1
Choose the right topic
Select whether your message is about a service request, provider account, billing or lead question, privacy, partnership, or something else.
2
Include the useful details
Add the name or email connected with the request or provider account, plus any relevant project or issue details.
3
Keep sensitive information out
Do not send passwords, full payment-card numbers, Social Security numbers or other unnecessary sensitive information through this form.
A clearer support experience
What HelpPair can and cannot help with.
HelpPair is a connection and marketing platform. The independent service provider remains responsible for the underlying service, including estimates, work quality, contracts, licensing, insurance, scheduling, warranties and jobsite outcomes.
Marketplace support
Requests, routing and platform questions
We can help with questions about submitting a request, marketplace processes, provider participation and use of the HelpPair platform.
Provider matters
Account and lead-related questions
Participating providers can contact us about provider access, applications, lead-purchase questions and marketplace policies.
Service performance
Independent provider responsibility
Questions about the actual work, pricing, scheduling or contract terms should generally be addressed directly with the independent provider performing the service.
Contact FAQ
Before you reach out.
These answers cover the most common reasons someone may land on this page.
The fastest starting point is the Request Service page. It is designed to collect the service type, ZIP code and project details needed for a marketplace request.
Use the For Providers page if you want to learn about joining the network. Existing providers can use Provider Login for account access.
HelpPair can answer questions about the marketplace and its processes. Independent providers are responsible for their own estimates, pricing, agreements, scheduling and services.
Include the business name, the email associated with the provider account, the general issue and any relevant lead or transaction context. Do not send passwords or full payment-card information.
Use the Privacy Policy, Terms of Use, Provider Agreement and Lead Purchase & Credit Policy links in the footer for the applicable platform rules and disclosures.
Have a project that needs to get moving?
Skip the general contact form and start with a structured service request.