Westmont Bridge operates an online marketplace designed to help consumers submit service requests and connect with participating independent businesses that may be able to perform the requested services.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through helppair.com, Westmont Bridge service-request forms, provider applications, provider dashboards, marketplace communications, transactions, payment-related records, and other services operated by Westmont Bridge.
In this Policy, “Westmont Bridge,” “we,” “us,” and “our” refer to the operator of the Westmont Bridge marketplace.
“Customer” or “consumer” refers to an individual who submits or considers submitting a request for services.
“Provider” refers to an independent service business, professional, company, contractor, or other business that participates or applies to participate in the Westmont Bridge marketplace.
2. Information We Collect
Information Customers Provide
When a customer submits a service request or otherwise communicates with Westmont Bridge, we may collect information including:
- Name
- Email address
- Telephone number
- City
- State
- ZIP code
- Requested service category
- Project or service-request details
- Preferred timing
- Budget information
- Preferred contact method
- Request-routing consent
- Messages or communications sent to us
- Other information voluntarily submitted in connection with a request
Information Providers Provide
- Legal business name
- DBA or trade name
- Owner or representative name
- Business email address
- Business telephone number
- Service categories
- Service areas
- Business address information
- License information when requested
- Insurance information when requested
- Provider account credentials
- Lead-purchase activity
- Transaction records
- Provider Agreement acceptance records
- Privacy or support communications
Information Collected Automatically
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of access
- Referral source
- Website interaction information
- Approximate geographic location derived from IP address
- Security signals
- Fraud-prevention information
3. Sources of Personal Information
- Directly from customers
- Directly from providers
- Automatically through our website
- Payment processors
- Email delivery providers
- Hosting and infrastructure services
- Security and fraud-prevention services
- Analytics technologies
- Publicly available business information where reasonably appropriate
4. How We Use Personal Information
- Receiving customer service requests
- Processing customer requests
- Identifying potentially relevant service providers
- Routing customer requests
- Displaying service opportunities to providers
- Allowing providers to evaluate opportunities
- Allowing eligible providers to purchase access to lead information
- Operating provider accounts
- Operating provider dashboards
- Processing lead purchases
- Confirming payments
- Sending transactional communications
- Sending account communications
- Providing support
- Detecting duplicate submissions
- Detecting suspicious requests
- Preventing spam
- Preventing fraud
- Preventing misuse of the marketplace
- Securing provider accounts
- Monitoring marketplace functionality
- Improving website performance
- Maintaining transaction records
- Resolving disputes
- Enforcing agreements and policies
- Complying with legal requirements
5. Customer Requests, Leads, and Independent Providers
A principal function of Westmont Bridge is helping customers connect with participating independent service providers.
When a customer submits a service request and provides the applicable consent, Westmont Bridge may identify participating providers that may serve the relevant service category or geographic area.
Before a provider purchases a lead, Westmont Bridge may display limited information about the request.
- Requested service
- City
- State
- ZIP code
- Timing
- Budget information
- Limited or redacted project details
Customer contact information may remain restricted until an eligible provider purchases the applicable lead.
After an eligible purchase, information made available to the provider may include customer name, telephone number, email address, city, state, ZIP code, service category, project details, timing, and budget information.
A lead purchase provides access to a customer service opportunity. It does not guarantee that the customer will answer, schedule an estimate, accept a proposal, hire the provider, or complete a project.
Unless expressly identified otherwise, leads may be shared or made available to more than one participating provider.
6. Provider Use of Customer Information
Providers that receive customer information through Westmont Bridge are expected to use that information only for legitimate purposes reasonably connected to the applicable customer service request.
Providers are independent businesses and are responsible for complying with applicable privacy, advertising, telemarketing, licensing, consumer-protection, and other laws governing their communications and business activities.
7. How We Disclose Personal Information
Personal information may be disclosed to categories of recipients that help us operate the marketplace or fulfill customer requests.
| Recipient | Information | Purpose |
|---|---|---|
| Participating Service Providers | Customer contact, location, requested service, project details, timing, and related request information | To allow providers to evaluate and respond to customer service requests |
| Payment Processors | Transaction and payment-related information | To process provider lead purchases |
| Email Delivery Providers | Email address and communications information | To send account, transactional, security, and support communications |
| Hosting and Infrastructure Providers | Technical, account, website, and system information | To host, maintain, and operate Westmont Bridge |
| Security and Fraud Prevention Services | Network, device, submission, transaction, and security information | To detect abuse, spam, and fraudulent activity |
| Legal or Government Authorities | Information legally required or reasonably necessary under applicable law | Legal compliance, fraud prevention, protection of rights, and response to lawful process |
8. Payments and Transaction Information
Westmont Bridge may use third-party payment processors, including Stripe, to process provider lead purchases and related transactions.
When payment information is entered into a hosted payment interface, the payment processor may collect and process payment card information directly.
Westmont Bridge generally does not need to receive or store the complete payment card number.
9. Cookies and Similar Technologies
Westmont Bridge may use cookies, server logs, pixels, local storage, analytics tools, and similar technologies for essential website functionality, account sessions, security, fraud prevention, performance, analytics, and preference storage.
10. Email, Telephone, and Marketplace Communications
Westmont Bridge may use contact information to communicate regarding customer service requests, provider applications, provider account activation, password or security matters, lead opportunities, lead purchases, payment confirmations, marketplace support, policy updates, and important service notices.
11. Fraud Prevention and Marketplace Integrity
Westmont Bridge may review, analyze, or retain information when reasonably necessary to detect or prevent spam, duplicate submissions, fraudulent requests, account misuse, unauthorized access, suspicious transactions, or abuse of the marketplace.
12. Data Retention
Westmont Bridge retains personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on operational, contractual, accounting, security, fraud-prevention, and legal requirements.
13. Data Security
Westmont Bridge uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, misuse, loss, or disclosure.
No internet transmission, electronic storage system, website, or security method can be guaranteed to be completely secure.
14. Your Privacy Choices and Rights
Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information.
To submit a privacy request, contact info@helppair.com .
15. California Privacy Notice
Certain California privacy laws may provide eligible California residents with additional rights relating to personal information.
Customer Leads and Sale or Sharing Terminology
Westmont Bridge operates a marketplace in which participating independent providers may pay for access to customer service opportunities.
Depending on applicable privacy law, certain transfers of customer information to participating providers could potentially be characterized as a “sale” or “sharing” of personal information.
Where applicable law requires a specific opt-out mechanism or other consumer privacy process, Westmont Bridge intends to comply with applicable legal requirements.
16. Children's Privacy
Westmont Bridge is designed for adults seeking or providing commercial services and is not directed toward children under 13.
Westmont Bridge does not knowingly collect personal information from children under 13 through its service-request marketplace.
17. Third-Party Websites and Independent Businesses
Westmont Bridge may contain links to or facilitate interactions with independent providers, payment processors, email services, or other third-party platforms.
Those third parties may maintain their own privacy policies and information-handling practices.
18. Business Transfers
If Westmont Bridge is involved in a merger, acquisition, financing, reorganization, sale of assets, change of control, bankruptcy, or similar business transaction, information may be transferred or disclosed as part of that transaction where permitted by applicable law.
19. Changes to This Privacy Policy
Westmont Bridge may update this Privacy Policy from time to time to reflect changes in technology, services, marketplace practices, business operations, legal requirements, or privacy practices.
When this Privacy Policy is updated, the effective date displayed near the top of the page may also be updated.
20. Contact Westmont Bridge
Questions regarding this Privacy Policy, customer information, provider information, or privacy requests may be directed to Westmont Bridge.
Privacy & Support
Contact Westmont Bridge regarding privacy questions, personal-information requests, marketplace privacy, or this Privacy Policy.