HelpPair Provider Agreement.

Acceptance of This Agreement

By creating a provider account, purchasing or receiving a HelpPair lead, using provider tools, or otherwise participating in the HelpPair provider marketplace, the business agrees to this Provider Agreement.

If an individual creates an account on behalf of a business or organization, that individual represents that they have authority to accept this Agreement on behalf of that business.

Independent Business Relationship

Providers participating through HelpPair are independent businesses and are not employees, partners, franchisees, joint venturers or agents of HelpPair merely because they use the platform.

Providers independently control their business operations, including:

• Whether to pursue a customer opportunity.
• Customer estimates and pricing.
• Scheduling.
• Personnel and subcontractors.
• Equipment and materials.
• Customer contracts.
• Service performance.
• Warranties.
• Taxes and business expenses.

Provider Eligibility

A participating provider must operate a legitimate business and provide accurate information when registering or maintaining a HelpPair account.

HelpPair may request reasonable business information where necessary for marketplace administration, compliance, payment processing or account review.

Provider Account Responsibilities

Providers are responsible for maintaining accurate account information and safeguarding login credentials.

Providers should promptly update information such as:

• Business name.
• Contact details.
• Service categories.
• Coverage area.
• Licensing information where applicable.
• Billing information.

Providers are responsible for activity occurring through their accounts unless prohibited by law.

Customer Leads and Opportunities

HelpPair may make customer inquiries or service opportunities available to participating providers.

A lead may include customer information such as:

• Name.
• Telephone number.
• Email address.
• Location.
• Service category.
• Project description.
• Requested timing.

Lead Pricing and Purchases

HelpPair may charge providers for access to certain leads or marketplace opportunities.

Lead pricing may vary according to factors including:

• Service category.
• Geographic location.
• Marketplace demand.
• Lead type.
• Distribution structure.
• Other marketplace conditions.

The price presented at the time of purchase controls unless HelpPair expressly states otherwise.

Lead Credits and Refund Requests

Provider lead-credit requests are governed by HelpPair's Lead Purchase & Credit Policy.

Providers understand that failure to convert a lead into a paying customer does not by itself make the lead invalid.

Approved credits may be issued as provider account credit rather than a cash refund, except where otherwise required by applicable law.

Customer Communications

Providers may use customer information received through HelpPair for legitimate communication concerning the customer's service inquiry and related business relationship.

Providers must comply with applicable laws governing calls, text messages, emails, advertising, privacy and consumer communications.

Providers must not:

• Harass customers.
• Use deceptive communications.
• Misrepresent affiliation with HelpPair.
• Sell customer information without authorization.
• Use customer information for unrelated unlawful purposes.

Provider Services and Customer Agreements

The provider is solely responsible for the underlying service relationship with the customer.

Providers independently determine:

• Whether to accept a job.
• Project scope.
• Pricing.
• Deposits.
• Scheduling.
• Contracts.
• Payment terms.
• Warranties.
• Service methods.

HelpPair is not ordinarily a party to contracts entered into directly between a customer and an independent provider.

Licensing, Insurance and Legal Compliance

Providers are responsible for determining and maintaining all licenses, registrations, permits, insurance and qualifications required for their services and jurisdiction.

Providers must not represent themselves as licensed, insured, bonded, certified or otherwise credentialed unless that representation is accurate.

HelpPair's marketplace participation does not replace any license, permit or insurance required by law.

Provider Conduct

Providers must use HelpPair in a lawful and professional manner.

Providers may not:

• Provide false business information.
• Impersonate another person or company.
• Mislead customers regarding pricing or services.
• Use HelpPair to facilitate unlawful activity.
• Attempt to compromise HelpPair systems.
• Manipulate marketplace lead or credit systems.
• Use automated methods to improperly scrape customer information.
• Abuse customer contact information.

Payments and Billing

Providers agree to pay applicable charges associated with lead purchases, subscriptions, credits, marketplace access or other provider services they authorize.

Providers are responsible for maintaining valid payment information when required.

HelpPair may use third-party payment processors to process provider payments.

No Guarantee of Leads or Revenue

HelpPair does not guarantee:

• A minimum number of leads.
• A particular lead volume.
• Customer response.
• Booked projects.
• Revenue.
• Profitability.
• Return on advertising or lead spending.

Lead availability may vary substantially by category, region, season and marketplace demand.

Account Restriction, Suspension or Termination

HelpPair may restrict, suspend or terminate provider access when reasonably necessary to protect customers, providers, HelpPair or marketplace integrity.

Reasons may include:

• Fraud.
• Payment disputes or chargebacks.
• False account information.
• Customer complaints indicating serious misconduct.
• Improper use of customer information.
• Credit-policy abuse.
• Violation of this Agreement.
• Violation of applicable law.

Marketplace Disclaimer and Limitation of Liability

HelpPair provides marketplace and marketing services and does not guarantee the conduct, quality, pricing, availability or performance of any customer or provider.

To the maximum extent permitted by applicable law, HelpPair will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from provider use of the marketplace.

Nothing in this Agreement excludes liability that cannot legally be excluded or limited.

Provider Indemnification

To the extent permitted by law, the provider agrees to defend, indemnify and hold harmless HelpPair and its affiliates, officers, employees and representatives from claims, losses, liabilities and expenses arising from:

• The provider's services.
• Customer agreements.
• Provider misconduct.
• Violation of law.
• Violation of this Agreement.
• Claims involving provider employees or subcontractors.
• Provider misuse of customer information.

Changes to This Agreement

HelpPair may revise this Provider Agreement from time to time.

Updated versions may be posted to this page with a revised effective date.

Continued use of provider services after an updated Agreement becomes effective may constitute acceptance of the revised terms to the extent permitted by applicable law.

Contact HelpPair

Providers with questions about this Agreement, their account or marketplace participation may contact HelpPair.